Frequently Asked Questions
We offer FREE UPS Ground shipping on all orders within the continental United States. Transit time for UPS Ground is estimated at 2 - 5 days depending on your location. We also have UPS Three-Day Select, UPS Second Day Air and UPS NExt Day Air options available during checkout. If you want to change the shipping selection, you can select the shipping service type option and the total will be adjusted for you.
We are not responsible for shipping delays due to weather and we do not issue refunds for shipping costs if a delivery date is missed.
Depending on your location and designated shipping method, if you have not received your product by a reasonable time frame, you can contact us for further assistance in tracking your package.
If you are not completely satisfied with your purchase, you can return the item within 30 days of your order date as long as the merchandise is unused and remains in its original packaging with hangtags still attached. The refund will not include the original shipping and handling changes that were paid. Your refund will be issued within 10 business days of receiving your return and will be applied against your original method of payment.
A return fee of $9.50 per item will be deducted from the return credit. As part of this fee, a free pre-paid return shipping label will be provided on approved returns. To process a return, simply visit http://rma.backpacks.com to submit your RMA Request.