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Help / FAQ

Click one of the questions below to reveal the answer or click here see all of our FAQs.

Tracking your order with Backpacks.com is easy. A tracking link is provided for your convenience on your order confirmation email. You can also CLICK HERE to track your right now!
If you logged in to make your order you can log back into your account to check the status of your order, get tracking information and much more! CLICK HERE to login now! If you didn't create an account or login using your Social Media platform then CLICK HERE to lookup your order and check the status.
Backpacks.com ensures satisfaction with every product that you purchase. But if you have purchased a product you are not satisfied with; please indicate the reason you want to return the item immediately and we will do our best to work with you. We cannot guarantee that a product can be returned, changed or canceled. If we are able to fulfill your request, the product must be returned unused, in original boxes and with all paperwork, parts and accessories to ensure the appropriate credit.

Location & Contacts

General Support:

Customer Support


1-888-988-MYBP (6927)

9:00am to 5:00pm EST Mon - Fri



2001 NW 25th Ave.

Pompano Beach, FL 33069

United States of America